FAQ
Frequently Asked Questions
Product Information
What is the intended fit of Deloir garments?
Our collections are architecturally designed with a drop-shoulder, oversized silhouette. This is a deliberate design choice to maintain our signature cinematic drape. If you prefer a traditional, close-to-body fit, we recommend selecting one size down.
What does "Heavy GSM" indicate about the fabric?
GSM (Grams per Square Meter) defines the density and weight of the fabric. We exclusively utilize heavyweight, premium cotton blends. This elevated weight ensures the garment holds its structural shape, resists shrinking, and provides a luxurious, heavy drape that standard fabrics cannot replicate.
Are the collections mass-produced?
No. To maintain our uncompromising standards, collections are produced in carefully controlled, limited runs. We reject fast-fashion models in favor of meticulous craftsmanship and exclusivity. Once an archive piece sells out, it is rarely restocked.
Orders & Payment
What payment methods are accepted?
We accept all secure payment methods including UPI, major credit/debit cards (Visa, MasterCard, RuPay), and net banking through our secure payment gateway. All transactions are fully encrypted to ensure complete security.
Can I modify or cancel my order after placement?
Due to our rapid dispatch process, the window to modify or cancel an order is extremely limited. Please contact our concierge team immediately if an error was made. Once an order enters the processing phase, it cannot be altered.
Shipping & Delivery
Do you offer international shipping?
Currently, Deloir exclusively ships within India. We do not offer international shipping at this time in order to maintain our high standards of domestic logistics and customer experience.
When will my order be dispatched?
Standard archive pieces are processed and dispatched within 2-4 business days. Specialized or pre-order collections operate on a distinct timeline indicated at the time of purchase.
How can I track my shipment?
Upon dispatch, you will receive a secure tracking link via email and SMS. This allows you to monitor the transit of your garment from our facility to your location in real-time.
Returns & Exchanges
What is the return policy?
We accept returns within 14 days of delivery. To be eligible, the garment must be completely unworn, unwashed, and returned in its original luxury packaging with all authenticity tags firmly attached.
Are limited-edition pieces eligible for return?
Certain highly limited archive pieces or exclusive drops may be marked as "Final Sale." This will be explicitly stated on the product page prior to purchase. Final Sale items cannot be returned or exchanged.
Care & Repair
How do I care for raised textures and structural graphics?
Our collections feature specialized textural applications. To preserve their integrity, always wash the garment inside out on a cold, delicate cycle. Do not use bleach or harsh chemical softeners, as these degrade the structural integrity of the print.
Can I iron or tumble dry my garments?
We strongly advise air-drying your garments flat in the shade to maintain the heavy cotton's architectural shape. Never tumble dry. Never iron directly over any graphic application. If ironing is absolutely required, do so exclusively inside out on a low-heat setting.